Privacy & Data Protection Policy

Tanacet Solutions LLP (“we,” “us,” or “our”), operating Eduglobez, is dedicated to safeguarding your personal data. This Privacy Policy describes how we collect, use, store, share, and protect information submitted to us by students, applicants, guardians, and other users. Our practices comply with Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023, and reflect international standards.

1. Applicability
   This Policy applies to individuals who interact with:

• Our website and mobile platforms
• Counselling services via WhatsApp, phone, email, and in-person
• Application processing systems, CRM tools, or telephony services
• Any other platform or interface officially designated by Tanacet or Eduglobez

2. Types of Data Collected
   We collect data required to deliver educational services efficiently, which may include but is not limited to:

• Personal identifiers such as name, date of birth, nationality, and gender
• Contact details such as phone number, email address, and residential address
• Educational history including academic records, scores (e.g., GRE, SAT, IELTS), SOPs, and letters of recommendation
• Financial data such as bank statements, sponsorship letters, and income proof
• Government-issued IDs including passport, PAN, and Aadhaar
• Digital information such as IP address, browser type, cookies, and session logs
• Communication records from emails, calls, messages, or CRM logs
• Guardian data in case the user is a minor (under 18 years)

This list may evolve as our services expand.

3. Purpose of Data Usage
   Data is used strictly for service execution and compliance needs, including:

• Academic profiling and counselling
• Application preparation and university shortlisting
• SOP drafting, visa filing, and embassy coordination
• Collaboration with third-party partners (e.g., accommodation, test prep, insurance, forex)
• User support and follow-ups throughout the admission cycle
• Internal analytics to improve services
• Legal obligations or governmental disclosures

We do not sell or monetize your personal data.

4. Legal Basis for Processing
   We process data based on:

• Explicit user consent
• Contractual necessity for service delivery
• Legal obligations under regulatory frameworks
• Legitimate interests such as fraud detection, service optimization, or system security

5. Third-Party Sharing
   We may share relevant data with:

• Partner universities and educational institutions
• Embassy officers, visa consultants, credential evaluators
• University aggregators who assist with admissions
• Payment platforms and accounting systems
• Government agencies or law enforcement upon legal request
• Sister concerns of Tanacet Solutions LLP offering complementary educational services

Only information required for service execution is shared. All third parties are assessed for data protection compliance.

6. Data Retention
   Personal data is retained for:

• The duration of your active service engagement
• Up to 5 years post-service for support, compliance, or audit purposes
• Extended periods if mandated by law or regulatory requirements

7. Data Security Measures
   We employ the following safeguards to protect personal information:

• Encrypted data storage and secure cloud infrastructure
• Role-based access management for internal systems
• Multi-factor authentication for staff access
• Regular vulnerability testing and system monitoring
• Secure transmission protocols like SSL/TLS

Despite these measures, complete online security cannot be guaranteed. Users should share sensitive files only through authorized channels.

8. Use of Cookies and Tracking Tools
   Eduglobez.com may use cookies and analytics tools to:

• Improve website performance and usability
• Personalize suggestions and user content
• Track engagement metrics and user behavior

Users can modify cookie settings in their browser. Some features may be limited without cookies.

9. User Rights
   You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion, subject to legal limitations
• Withdraw consent for non-essential processing
• Object to automated or unnecessary data usage
• Submit grievances to relevant data protection authorities

To exercise these rights, contact us through your registered channel or via the details below.

10. Data of Minors
    For users below the age of 18:

• Guardian consent is mandatory
• Guardians are signatories to all legal agreements
• All communication will include the guardian
• We do not collect data directly from minors without documented oversight

11. International Transfers
    If your data is transferred outside India (e.g., to foreign universities or visa bodies):

• Transfers follow secure encryption protocols
• We ensure compliance with cross-border data protection laws
• Reasonable safeguards are applied in recipient jurisdictions

12. Analytics and Internal Use
    We may use anonymized or aggregated data for:

• Improving service processes
• Strategic planning and forecasting
• Platform enhancement

No personal identifiers are used in internal analytics reports.

13. Policy Updates
    This policy may be revised periodically to reflect service or legal changes. Updates will be posted publicly and take effect immediately.
14. Contact Information

 For privacy-related queries or data access requests, please reach out:
 Email: contact@tanacet.com